Refund policy

Wellbeinn products are exclusively distributed by Jumpshot in Singapore. 

At Jumpshot, we are committed to providing quality products to support your training and recovery. Please read our policy carefully before making a purchase.

No Returns or Refunds

We do not accept returns or issue refunds once an order has been placed and delivered.

Product Exchange for Damaged Items

If your item arrives damaged, you may request an exchange for a new product under the following conditions:

• The exchange request is made within 5 working days of receiving the item.
• The product has not been used and remains in its original condition and packaging.

How to Request an Exchange

To initiate the exchange process, please contact us at marketing@jumpshot.sg with:

• Your order number
• Photos of the damaged item
• A brief description of the issue

Our team will review your request and provide instructions for the exchange.